One Touch Direct External Analysis Essay Example | Topics and Well Written Essays - 750 words

One Touch Direct External Analysis - Essay Example The call centre industry faces competition not only from the national companies but also from the overseas market. Maggie Klene, the founder of â€Å"The Call centre School Founding partner† in an interview stated that the main competitors of the domestic call center in US are the call centers based in nations like India which has emerged as an attractive outsourcing destination due to its low operating cost in the form of low wages (The Great Voice Company, â€Å" An interview with the call center School Founding Partner, Maggie Klene†). One Touch Direct provides business solutions like call center operations, marketing, cross sales, retention, technical support and data entry services to its customers (One Touch Direct. â€Å"Our Services†). Its customers include firms which outsource their business processes like customer care services to third party vendors. In order to attain sustainable competitive advantage in the context of both regional as well as local players, One Touch Direct must focus on providing quality service to its clients. Macro economic factors are considered to be one of the most important factors that affect the business prospects of a firm. One Touch Direct is based in the United States of America and is engaged in providing services to French, Spanish and English speaking people (One Touch Direct. â€Å"About Us†). The economy of the United States is considered to be the most powerful economy of the world. Its per capita GDP is about $ 46,400. The nation is known to have favourable labour policies as compared to its counterparts in Europe and Asia. The nation has a GDP of about $14.26 trillion in the year 2009. Services constitute the bulk of its GDP having 76.9 percent share, this is closely followed by industries with 21.9 percent and finally agriculture which contributes about 1.2 percent to the nation’s GDP (CIA, â€Å"The World Factbook- North America: United States†). United States of America has a large mobile

Controversy impacts the community and community policing Research Paper

Controversy impacts the community and community policing - Research Paper Example Since its establishment, NYPD has done a lot to ensure that New York City is safe for all its residents. In particular, the department has been very effective since 1994 when William Bratton became the commissioner of the department. He introduced one of the policing strategies; proactive policing or otherwise publicly called the Stop and Frisk policy, which has improved security in the city vis-Ã  -vis a lot of criticism from citizens (Ron, 2009). With the proactive policy, Bratton focused on combating crime in all crime hotspots and taking care of victims. This operation entailed the use of police undercover, decoys, relying on informants, raiding, shadowing offenders, and saturating streets with police officers. Note that criminal acts are not evenly distributed with the city (Ferreira, 1996). To handle this challenge, Bratton ordered police officers to patrol certain areas more than the other areas. Another key factor that proactive policy used is encouraging good relationship b etween the police department and the people. This strategy incorporates the people into security issues. Citizens were encouraged to call the police using the public number; 911. Although many citizens are of the opinion that the presence of police officers in the streets cannot deter crime, but proactive policy has proved that aggressive patrol makes a lot of difference. However, the citizens seem to like this policy but object the way the police officers stop and frisk them yet they are not crime suspects (Franklin, 2012). The credits of Stop and Frisk policy can be justified by the tremendous reduction in crime incidence in the city. In January 2013, Ray Kelly the New York police commissioner reported that the strategies used in proactive policy has helped the police department to keep crime cases in New York at very low rates. In addition, this policy